Power Protect Backup Services

Hybrid Workloads

Dell Status is a real-time, 24/7 health check of the Dell service. If you’re experiencing any issue, please check this page for updates.

Active Incident

Updated a few seconds ago

PowerProtect Backup Services Cloud

Service Disruption

PowerProtect Backup Services GovCloud

Operational

Degraded performance with PowerProtect Backup Services Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

PowerProtect Backup Services Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) region. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:06PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs would be impacted for me-central-1 AWS Regions. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 2, 2026 7:28AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Thank you for your patience and cooperation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 1, 2026 4:12PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Scheduled Maintenance

Unscheduled Maintenance for PowerProtect Backup Services – September 21, 2026Planned Maintenance

Schedule

September 21, 2026 4:30AM - 6:00AM UTC

Components

PowerProtect Backup Services Cloud

Locations

Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Mumbai (ap-south-1), Hong Kong (ap-east-1), Australia East (australiaeast), Central India (centralindia)

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the the PowerProtect Backup services. This maintenance window will start on September 21, 2026 from 04:30 AM UTC to 06:00 AM UTC. Maintenance is applicable for APAC AWS Regions. Rest of the world AWS Regions will not be affected due to this maintenance. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Unscheduled Maintenance for PowerProtect Backup Services – September 10, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the the PowerProtect Backup services. This maintenance window will start on September 10, 2026 from 04:30 PM UTC to 06:00 PM UTC. Maintenance is applicable for APAC AWS Regions. Rest of the world AWS Regions will not be affected due to this maintenance. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services Cloud


Locations

Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Mumbai (ap-south-1), Hong Kong (ap-east-1), Australia East (australiaeast), Central India (centralindia)


Schedule

September 10, 2026 4:30PM - September 10, 2026 6:00PM UTC


September 10, 2026 6:00PM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Cloud. Recommended Customer Action: Please upgrade all Linux agents and proxies running version 7.x or lower to the latest available packages. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 10, 2026 4:30PM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Cloud.