Power Protect Backup Services

Hybrid Workloads

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Active Incident

Updated a few seconds ago

PowerProtect Backup Services Cloud

Operational

PowerProtect Backup Services GovCloud

Operational

Degraded performance with PowerProtect Backup Services Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

PowerProtect Backup Services Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) region. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:06PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs would be impacted for me-central-1 AWS Regions. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 2, 2026 7:28AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Thank you for your patience and cooperation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 1, 2026 4:12PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Degraded performance with PowerProtect Backup Services CloudDegraded Performance

Incident Status

Degraded Performance


Components

PowerProtect Backup Services Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), East US (eastus), Central India (centralindia), West US 2 (westus2)



September 24, 2026 4:48PM UTC
RESOLVED

The issue has been successfully resolved. Backup and Restore operations are functioning normally. Thank you for your patience and understanding. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 24, 2026 2:05PM UTC
MONITORING

The issue where a set of devices were disconnected from our servers has been successfully resolved. Backup and Restore operations of PowerProtect Backup Services are functioning normally. We will continue to monitor the environment to ensure stability and continued availability of the services. Thank you for your patience and understanding. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 24, 2026 1:14PM UTC
INVESTIGATING

We have identified an issue where a set of devices are currently disconnected from our servers, which may impact the Backup and Restore operations of PowerProtect Backup Services. Our teams are actively investigating the issue and working on this on priority to restore connectivity and mitigate the impact. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies
Unscheduled Maintenance for PowerProtect Backup Services Gov Cloud – September 23, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the PowerProtect Backup Services Gov Cloud. This maintenance window will start on September 23, 2026 from 08:00 AM UTC to 09:30 AM UTC. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services GovCloud


Locations

GovCloud (us-gov-west-1), GovCloud (us-gov-east-1), US Gov Virginia (usgovvirginia)


Schedule

September 23, 2026 8:00AM - September 23, 2026 9:30AM UTC


September 23, 2026 9:30AM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Gov Cloud. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 23, 2026 8:00AM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Gov Cloud. Dell Technologies
Unscheduled Maintenance for PowerProtect Backup Services – September 23, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the PowerProtect Backup services. This maintenance window will start on September 23, 2026 from 05:00 AM UTC to 06:30 AM UTC. Rest of the world AWS Regions will be affected due to this maintenance. Maintenance is not applicable for APAC AWS Regions. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), Ohio (us-east-2), East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), East US (eastus), Central India (centralindia), West US 2 (westus2)


Schedule

September 23, 2026 5:00AM - September 23, 2026 6:30AM UTC


September 23, 2026 6:30AM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Cloud Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 23, 2026 5:00AM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Cloud. Dell Technologies
Unscheduled Maintenance for PowerProtect Backup Services – September 21, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the the PowerProtect Backup services. This maintenance window will start on September 21, 2026 from 04:30 AM UTC to 06:00 AM UTC. Maintenance is applicable for APAC AWS Regions. Rest of the world AWS Regions will not be affected due to this maintenance. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services Cloud


Locations

Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Mumbai (ap-south-1), Hong Kong (ap-east-1), Australia East (australiaeast), Central India (centralindia)


Schedule

September 21, 2026 4:30AM - September 21, 2026 6:00AM UTC


September 21, 2026 6:00AM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Cloud. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

September 21, 2026 4:30AM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Cloud. Dell Technologies