Power Protect Backup Services

Hybrid Workloads

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Active Incident

Updated a few seconds ago

PowerProtect Backup Services Cloud

Operational

PowerProtect Backup Services GovCloud

Operational

Degraded performance with PowerProtect Backup Services Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

PowerProtect Backup Services Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) region. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:06PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs would be impacted for me-central-1 AWS Regions. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 2, 2026 7:28AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Thank you for your patience and cooperation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 1, 2026 4:12PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Scheduled Maintenance

Unscheduled Maintenance for PowerProtect Backup Services Gov Cloud – July 24, 2026Planned Maintenance

Schedule

July 24, 2026 5:00AM - 5:30AM UTC

Components

PowerProtect Backup Services GovCloud

Locations

GovCloud (us-gov-west-1), GovCloud (us-gov-east-1), US Gov Virginia (usgovvirginia)

Description

We will be performing an unscheduled maintenance to implement a critical update related to the customer portal UI application for the PowerProtect Backup Services Gov Cloud. This maintenance window will start on July 24, 2026 from 05:00 AM UTC to 05:30 AM UTC. During this maintenance period Portal login, backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Unscheduled Maintenance for PowerProtect Backup Services – July 23, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a critical update related to the customer portal UI application for the PowerProtect Backup Services. This maintenance window will start on July 23, 2026 from 05:00 AM UTC to 05:30 AM UTC. Maintenance is not applicable for APAC AWS Regions. Rest of the world AWS Regions will be affected due to this maintenance. During this maintenance period Portal login, backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), East US (eastus), Central India (centralindia), West US 2 (westus2)


Schedule

July 23, 2026 5:00AM - July 23, 2026 5:30AM UTC


July 23, 2026 6:23AM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Cloud July 23, 2026 5:30 AM Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

July 23, 2026 5:04AM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Cloud.
Unscheduled Maintenance for PowerProtect Backup Services – July 17, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a critical update related to the customer portal UI application for the PowerProtect Backup services. This maintenance window will start on July 17, 2026 from 05:00 AM UTC to 05:30 AM UTC. Maintenance is applicable for APAC AWS Regions. Rest of the world AWS Regions will not be affected due to this maintenance. During this maintenance period Portal login, backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies


Components

PowerProtect Backup Services Cloud


Locations

Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Mumbai (ap-south-1), Hong Kong (ap-east-1), Australia East (australiaeast), Central India (centralindia)


Schedule

July 17, 2026 5:00AM - July 17, 2026 5:30AM UTC


July 17, 2026 5:30AM UTC
UPDATE

We have successfully completed maintenance for PowerProtect Backup Services Cloud. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

July 17, 2026 5:01AM UTC
UPDATE

We have started maintenance for PowerProtect Backup Services Cloud.
Degraded performance with PowerProtect Backup Services Cloud for Oracle SBT and AHV workloadsDegraded Performance

Incident Status

Degraded Performance


Components

PowerProtect Backup Services Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), East US (eastus), Central India (centralindia), West US 2 (westus2)



July 16, 2026 11:06AM UTC
RESOLVED

We identified the root cause of this incident and have taken remedial steps to resolve the issue. We have completed monitoring phase and All services are stable now. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

July 14, 2026 9:37PM UTC
MONITORING

We identified an issue that caused degraded performance with the Backup and Restore services of PowerProtect Backup Services for Oracle SBT and AHV workloads. The issue has now been resolved, and the services have been restored to normal operation. We are closely monitoring the environment to ensure continued stability. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies