Power Protect Backup Services

Hybrid Workloads

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Active Incident

Updated a few seconds ago

PowerProtect Backup Services Cloud

Service Disruption

PowerProtect Backup Services GovCloud

Operational

Degraded performance with PowerProtect Backup Services CloudService Disruption

Incident Status

Service Disruption

Components

PowerProtect Backup Services Cloud

Locations

UAE (me-central-1)


March 9, 2026 8:31PM UTC
IDENTIFIED

We are continuing to address the disruption affecting Backup and Restore jobs within the me-central-1 (UAE) and me-south-1 (Bahrain) regions. Currently, several AWS Availability Zones remain significantly impaired due to physical infrastructure damage in the UAE region. Bahrain is currently still impacted as one AWS Availibity Zone remains impaired. While we continue to collaborate closely with AWS, there is no substantive update on a full restoration timeline at this time. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 6, 2026 9:06PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs would be impacted for me-central-1 AWS Regions. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 2, 2026 7:28AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Thank you for your patience and cooperation. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

March 1, 2026 4:12PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of PowerProtect Backup Services Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies

Locations

History (Last 7 days)

Degraded performance with PowerProtect Backup Services Cloud for Azure & EC2 workloadsDegraded Performance

Incident Status

Degraded Performance


Components

PowerProtect Backup Services Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), East US (eastus), Central India (centralindia), West US 2 (westus2)



March 14, 2026 2:28AM UTC
RESOLVED

We have identified the root cause of this incident and have taken remedial steps to resolve the issue related to the Hybrid Workloads instance. All services are restored and operational.

March 13, 2026 9:14AM UTC
INVESTIGATING

We have identified degraded performance with Backup services of PowerProtect Backup Services Cloud for Azure & AWS Workloads. There may be a potential impact on Backup and Restore operations. We will keep you updated with the progress. Please feel free to contact the Dell support team at https://www.dell.com/support/home/en-us/product-support/product/power-protect-bs/overview Dell Technologies